Celebrations trolls customers with surprise in chocolate advent calendar

Confectionery brand Celebrations has hilariously trolled its customers with the chocolates offered behind the first two doors of its advent calendar.

On 1 December, those who had purchased the Celebrations advent calendar eagerly opened the first door to see which chocolate they would receive on the first day of the month.

Many were highly dismayed to discover that the beginning of their Christmas season was to be marked by a Bounty, one of the most divisive chocolates in the Celebrations collection.

On 2 December, those who dislike the coconut-based milk chocolate were in for further disappointment when yet another one was unveiled behind the second door of the advent calendar.

Several customers vented their frustration on Twitter, with one person describing the reveal of two Bountys as the “worst start to December ever”.

“The person who decided to put Bountys in the first two days of the Celebrations calendar needs to be sacked,” one person tweeted.

“The first door on the Celebrations calendar being a Bounty is like some sort of cruel joke, like hope you weren’t banking on a good start to the month,” another remarked.

While several people expressed the opposing view that they like Bountys, Celebrations rubbed further salt in the wound by sharing a series of Bounty-inspired illustrations on Twitter.

“Fuming? We got you,” one tweet read, alongside an illustration of a Bounty dressed as a firefighter and using a water hose.

“You get a bounty, you get a bounty, EVERYBODY GETS A BOUNTY!” another tweet read, referencing Oprah Winfrey’s infamous “Everybody gets a car!” quote from the season premiere of her talk show in 2004.

The Mars-owned confectionery company later abated some people’s fears by revealing that a Mars chocolate is on “the rescue” within the advent calendar.

To take a look at the best advent calendars on offer this year, from alcoholic advent calendars to beauty advent calendars, click here.

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Neptune Society shortchanged cremation customers, California says in suit

The state attorney general sued the Neptune Society on Monday, claiming the well-known company pocketed $100 million that it should have kept in reserve for those who signed up for its prepaid cremation service plans.

As a result, many of the company’s customers failed to get full refunds if they canceled their contracts, and thousands of other prepaid customers could also lose their money if they cancel, the lawsuit says.

The company also falsely claimed to use its own crematoriums when in fact it contracted with others and illegally accelerated payments when customers died, among other misleading business practices, the lawsuit says.

Beth Dombrowa, a spokeswoman for Neptune and its parent company, Texas-based Service Corp. International, said she could not immediately comment. The lawsuit also names a subsidiary, the Trident Society.

The company and its subsidiaries are North America’s largest provider of funeral, cremation and cemetery services.

California Atty. Gen. Xavier Becerra and three Bay Area prosecutors said that the Neptune Society broke state law by failing to hold in a fully refundable trust more than $100 million customers paid for the cremation plans.

The lawsuit does not say that anyone lacked the money when it came time to be cremated, only that it’s a possibility because Neptune doesn’t properly set aside the money it collects. But it says the company shortchanged customers who were entitled to full refunds if they canceled their contracts.

“Everyone dies,” begins the lawsuit, noting that in California nearly two-thirds of people choose to be cremated when the inevitable happens. Many choose to prepay for those services through companies such as Neptune.

The company is “swindling customers who were simply trying to look out for their families and prepare for one of life’s most difficult moments,” Becerra said in a statement.

The suit alleges that Neptune steered 99% of customers to its Standard Neptune Plan, which included both cremation services and related products, but then illegally kept about half the money because it was earmarked for the products.

The suit says Neptune thus deceived consumers who thought all their money was protected, as required by California law.

“Consumers should expect the money paid toward future funeral needs will be fully protected and available to pay for the necessary services when the need ultimately arises so family and loved ones are not further burdened,” Marin County Dist. Atty. Lori Frugoli said in a statement.

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